AWS Vision Experience
Today, each Infra ops team must use a multitude of third-party apps, AWS apps, and DCA apps to manage and implement their workflows. The term Boost is perceived differently or not at all by each user group. Envy, Tundra, Strider, and Decom users have varying awareness of Boost, Breakfix users know Boost as MyDay, and the product team knows Boost as the platform that supports the domains. Applications available today do not have cohesion and present themselves as inherently different tools. This mixture has resulted in a fragmented and sometimes confusing experience for each of the Infra Ops persona groups - work owners, global process owners, labor force managers, and labor force contributors. Our vision is for Boost to be the brand that is known for providing workflow management software solutions across Infra Ops teams. To improve product awareness across Infra ops organizations, Boost will be the brand within which all Datacenter Automation domain apps will live. We will focus on the below four key user experience (UX) areas and the UX tenants to bring together the domain experiences of today and align them with the newly developed Boost homepage to effectively deliver a unified toolset for all Infra Ops users.
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Take the customer problem statement and show partners what today looks like for them.
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The goal is to be the brand, that provides workflow management software solutions for Infra Ops teams.
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Show the internal tech partners how this could work to develop a partnership in the vision.
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Based on the customer problem statement, I developed a user flow to show at a high level how the experience could be improved for the user.
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Bringing partners and users onboard with low fidelity mocks that enabled the focus to be on the user problems. This enabled ideas and conversations to be focused on how to improve the experience.
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The goal was to show both partners and users what could be true with a user focused three-year vision that enabled business/tech to scale more efficiently and the user to have better standard workflow protocols that improved safety for all workers.
The Existing Experience
Currently the user must navigate through multiple applications to accomplish one workflow and the UI’s across these different applications lack cohesion and present themselves as inherently different tools.
“If we could manage our work from a single page that provides links to all of the tools and training our teams need, we could better automate and scale our work to be more efficient and safer.”
Jared Pickel, Rack Install Global Process Owner
Boost The Brand
To be the brand, that provides workflow management software solutions for Infra Ops teams. The purpose, Boost is the core brand that all Data Center Automation domain apps live within to provide users with a single brand to recognize to complete their
day-to-day activities. The goal, To improve product awareness across Infra Operation organizations as the best-in-class workflow management software that is tailored to teams safety needs.
Boost The Experience
With the newly developed Boost homepage and Polaris 4.0 design system, we will guide the user seamlessly through their customized multi-app experience. Ensuring workflows, skills, and planning needs are easily accessible. With error free experiences and workflows we will establish trust with boost users, resulting in a flywheel of best-in-class processes
Tech Mapping
The goal of this map was to show internal tech partners how the consolidation of the teams six apps could still function as developed but enable the front-end UX to move towards the joint product vision. The outcome was additional discoveries from the tech partners on how we could create the vision.
Labor Force Manager
User Flow
Currently the LFC navigate’s through multiple applications to accomplish one workflow. The UI’s across these different applications lack cohesion and present themselves as inherently different tools. This shows the Labor Force Mangers experience.
Goals: Monitor work, plan schedules, track performance
Pain Points: No inventory insights, skills gaps, QA not tracked, planning is not centralized.
Low-Fi Mocks
Bringing partners and users onboard with low-fidelity mocks enabled the team to focus on the user problems. The result was conversations focused on how to improve the experience and an agreement on the content structure, page architecture, and technical capabilities.
The Navigation
For this new experience to be a success we needed to provide the user with the ability to sign-in once and have access to all the domain apps they had access too. The outcome was a global top navigation that controlled personalized and customizable app features, a left nav that provided access to the domain apps, and a global footer that provided access to all things functional for the platform.
The Outcome
Showing both partners and users what could be true with a user focused three-year vision enabled the business to see how the apps could scale more efficiently, in parallel, how the user will have improved standard workflow protocols that enable safety for all workers. The benefits of the new homepage and user flows include a reduction in cogitative load when accessing work across products, a central location for at-a-glance work, and brand awareness for DC Automation products.
